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Shipping policy
ATTENTION APPLE PAY / GOOGLE PAY / DIGITAL WALLET CUSTOMERS:
- Shopify will automatically select "ground shipping" if you complete your purchase via your mobile digital wallet. Please edit your preference (shipping method, in-store pick up, local delivery) before you finalize your purchase on your mobile device.
- DECANTsf Ships from their San Francisco, California shop Tuesdays through Fridays.
- We ship to all states EXCEPT AL, AR, KY, OK, MS, UT, and NH.
- International Shipping: We do not offer international shipping.
- Tracking numbers will be emailed to you for each box shipped.
- All alcohol orders require 21+ signature.
- Businesses addresses are strongly recommended.
- Shipping Rates: Shipping rates for wine orders are determined by the weight and total number of bottles shipped per order, the destination zip code, selected shipping option, insurance (for most destinations), plus shipping material and handling fees.
- Please note that listed shipping charges in the shopping cart are estimates. Final shipping charge is calculated based on bottle size, weight and carrier. Not all bottles and gift sets weigh the same.
- Any major difference in charge from your quote at time of purchase to final rate at time of delivery will be reflected with a charge or credit to your method of payment within 72 hours.
- Most Northern CA destinations ship overnight; other West Coast destinations are usually 2-day turn-around.
- UPS Ground may take 5-10 business days for delivery, dependent on delivery address.
- For out-of-state destinations, we recommended 2 or 3-Day Air to ensure minimal effect from heat or cold during transit.
- Shipments to Hawaii and Alaska are made only via UPS 2-day Air.
- We do NOT ship BEER/CIDER, or PERISHABLE FOOD.
- Same Day Shipping: Please call DECANTsf or place your order online before 2PM PST. If the wine you're requesting is in stock Tuesday through Saturdays, we will try to accommodate you.
- Unless you have a valid alcohol shipping contract with either company, we cannot ship using your personal or business common carrier account number.
- We are only able to deliver to one address per order.
- Business addresses are strongly recommended for shipping.
- UPS will not leave alcohol deliveries unattended.
- All alcohol shipments require 21+ signature.
- We do not ship to P.O. boxes.
- UPS will deliver to a UPS Access Point if you have a mailbox there. Please include this address and all pertinent delivery information for shipping.
- Shipping carriers will attempt to deliver three times, then items are returned to our shop. A re-delivery fee of $25 will be incurred for a second shipment. DECANTsf is not responsible for any weather-related damage incurred during re-deliveries.
- CHECK YOUR DELIVERY ADDRESS. If there is an error in your shipping address, contact us ASAP at (415)913-07256 or shop@decantsf.com to correct the error before we ship.
- Any issues in delivering to an address due to purchaser's clerical error is not the responsibility of DECANTsf. If you need to change the address after shipping, each occurrence will incur a $65 rerouting fee. A re-delivery fee of $25 will be incurred for a second shipment of any items returned to DECANTsf due to address errors.
- We deliver same-day via ShipDay using DoorDash Drivers within San Francisco.
- All recipients are required to show proof of age (21+) with a legal government ID.
- No delivery items can be left unattended. DECANTsf waives all responsibility for packages after they have been delivered.
- Delivery window is 1 PM - 6 PM.
- Leave delivery instructions in "notes to seller" field.
- Order by 5PM for same day delivery.
- If you choose to leave a tip, all tips go to drivers.
- Recipients receive a text message with live tracking.
- Delivery fee is $22 within 2.5 miles of DECANTsf, and then $26 within the rest of San Francisco (varies by zipcode).
- If sending a gift, please write your gift note, order instructions, and recipients phone number in "notes to seller" or "order instruction" fields.
- We delivery Tuesday-Sunday, 1 PM - 6 PM.
- Please use "notes for seller" field on the product page, or "order instructions" at check out for delivery instructions.
- Delivery will only be made once there is confirmation of a time window and someone 21+ (with ID) to accept delivery.
- All orders are available for same day pickup, Tues - Sunday during normal business hours.
- Orders placed on Monday will be available after 12:30pm the following Tuesday.
- You may pick up in-store, or call us as you approach and we will bring your order to your car. (415) 913-7256
- Pickups must be accompanied by Valid 21+ ID
- You may choose to purchase and hold bottles in store while you build a case for shipping, delivery, or pick up.
- At checkout, select "pick up in store" and in the order notes, indicate you would like to "hold in-store to build a full case".
- Items left at DECANTsf over 60 days will incur a $5/month storage
fee. These will be sent as an invoice monthly, and can be used towards a future shipping charge. - Orders left for longer than 6 months (180 days) will be considered abandoned.
SUMMER & WINTER HOLDS
- DECANTsf has a policy of HOLDING ground shipments in our temperature-controlled cellars from July through September and December through February.
- DECANTsf has temperature-controlled storage to hold your order during these periods at no additional cost. Held orders will be shipped out at the next available cool-weather window.
- We determine the shipping window based on temperature forecasts at shipping origin, destination, and delivery route.
- If you do not want your wine held at DECANTsf, please select 2- or 3-Day express shipping, or indicate in your order notes that you prefer immediate Ground Shipping. We ship in cardboard pulp shippers with ice packs in the summer.
- We are not responsible for extreme temperature damage.
- In other extreme weather situations, we may employ a third-party shipping company to handle your order under temperature control. Or, with notice to you, we may delay your shipment until after the weather event (such as heat wave, hurricane, or snow storm) to minimize any adverse effects or delays on your products.